Your renewal is the only day your license count can go down.
Cisco's True Forward lets you add licenses any time and pay at the next true-forward event, with no retroactive billing. That part is genuinely good.
It never takes one away.
Which means whatever quantity you sign is your floor for the entire term — and most books we audit carry 10–25% more licenses than active users. People leave, roles change, projects end, and nothing ever gives the license back.
We compare what you own to what you actually use. One page, no cost, no obligation — and it's yours to use with any partner, including your current one.
A real deliverable, not a discovery call
Most "free assessments" are a meeting invitation wearing a costume. This is a document.
Licensed vs. active
Broken out by subscription. The core number, and the one almost nobody has.
What the gap costs
In dollars, annually. Not a percentage — an amount.
A recommended quantity
What to actually sign at renewal.
Every renewal date you have
Most companies have more than they think.
Whether co-terming helps
And what collapsing to a single date would be worth.
Which Cisco offer you're on
Including whether an end-of-life date applies to it. Most people don't know.
One page. Two business days. We'll tell you if you're already right-sized — that's a real outcome and it happens.
If you're on Collaboration Flex Plan v2.0, you have a date: July 31, 2027
Cisco has placed the legacy Collaboration Flex Plan v2.0 offer — A-FLEX, and A-FLEX-CC for Contact Center — at end of life. End of sale was August 1, 2026.
The date that actually constrains you is July 31, 2027. That's the last day you can renew, or add a single user to, an existing v2.0 subscription. Support ends July 31, 2028.
After that date, one new hire forces a migration.
| Milestone | Date |
|---|---|
| End-of-life announced | January 31, 2026 |
| End of sale | August 1, 2026 |
| Last day to renew or add to an existing subscription | July 31, 2027 |
| Last date of support | July 31, 2028 |
The migration itself isn't a hardship. You keep every capability you have today. You can move at your renewal or earlier through a subscription modification rather than a project. Cisco includes migration entitlement for six months on annual subscriptions and up to eighteen months on three-year terms.
The point is doing it on your calendar rather than having a headcount change do it for you.
Not sure which offer you're on? That's the first thing the report tells you, and it's the single most common thing people get wrong about their own subscription.
Source: Cisco end-of-life bulletin — Collaboration Flex Plan v2.0
Renewing by default is a decision. It's just not a good one.
- Right-size — this is where the money is. Ten to twenty-five percent overprovisioning is the norm, not the exception. It accumulates silently across a term because nothing deprovisions automatically. Renewal is the only moment it can come down.
- Lock the rate. A multi-year term caps the price for its duration. Drifting to month-to-month gives up the only price protection you have, and month-to-month is exactly where increases land.
- Co-term your subscriptions. Multiple subscriptions on separate dates means several negotiations a year, your spend split across them so no single conversation carries enough weight to move price, and several chances for one to lapse unnoticed. Collapsing them to one date can only be done at a renewal.
- Stop paying a current subscription for an old entitlement. What was scoped three years ago doesn't include what's shipped since — the AI assistant and agent capabilities, Customer Assist, current meeting and device bundles. Renewing into the current offer generation pulls those in as part of the same motion. You're already paying a subscription; this is about what it entitles you to.
- Use the Growth Allowance instead of wasting it. Under Cisco EA 3.0, after the first six months of the term you can consume up to 115% of your initial entitlement with no additional fee. Sized correctly at renewal, hiring and small acquisitions are effectively free until your next true forward. Sized carelessly, that headroom is spent on licenses nobody uses.
- Don't let it auto-renew. An unmanaged renewal renews at last term's quantities, at whatever the new rate is. It locks in every accumulated phantom license for another full term. It's the worst available outcome and it happens by default — which is exactly why it happens so often.
Your renewal might be months out. These aren't.
The things that actually annoy people in a Webex environment, done as fixed-fee work. No open-ended hourly.
Call reporting that answers real questions
Who's answering, how fast, what's abandoning, by hunt group. Deployed into your tenant as a dashboard that updates itself — not a spreadsheet somebody has to maintain.
Hunt group & auto-attendant redesign
Most were built once and never revisited after the org changed. This is the most common real complaint we hear.
E911 / RAY BAUM's Act audit
Dispatchable location for every extension, direct 911 dialing, notification to a designated contact. Hybrid work quietly broke this for almost everyone.
Number & DID cleanup
Orphaned numbers you're still paying for. This one routinely pays for itself.
Teams / Zoom ↔ Webex interop
Common, rarely done well.
Cloud Voice Prep audit — $200
Documented inventory, current call paths, number and toll-free inventory, 911 exposure, and a supported-path recommendation. Fixed price.
Any of those a live problem right now? You don't need a renewal date to fix them, and we don't need one to help.
Three steps, about two hours of your time total
- You tell us what you've got. Fill in the form. If you don't know your renewal date, tick the box and we'll find it — we work the Cisco installed base and it's usually a five-minute lookup on our side.
- We compare entitlement to reality. What you own against who's actually active in the tenant. Read-only. Nothing changes, nothing is provisioned, nothing is touched.
- You get one page back. Findings, dollar figures, and a recommended quantity for your renewal. Two business days.
Then it's yours. Take it to your current partner if that's easier — it'll save you the same money either way.
Frequently asked
What is True Forward?
A Cisco Enterprise Agreement feature that lets you add licenses during your term and pay for the overage at the next true-forward event, with no retroactive billing and no penalty for growth. The important limitation is that it only moves in one direction — it never reduces your committed quantity mid-term.
Can I reduce my license count mid-term?
Generally no. Your committed quantity is the floor for the term. That's why the renewal date matters so much: it's the point where the number can be reset downward.
What is the Growth Allowance?
Under Cisco EA 3.0, after the first six months of the suite term you can consume up to 115% of your initial entitlement without additional fees. Exceeding 105% during the first six months allows Cisco to initiate a true forward at the next quarterly anniversary.
Am I on Collaboration Flex Plan 2.0 or 3.0?
Check your subscription SKUs — A-FLEX prefixes are the legacy v2.0 offer, A-FLEX-3 and E3- are current. If you're not sure, the free report identifies it, and it's the most commonly misunderstood thing about a Cisco collaboration subscription.
What happens after July 31, 2027 if I'm on Flex 2.0?
You can no longer renew or add to that subscription. Any change — including adding a single user — requires migrating to Flex 3.0 or Cisco EA 3.0. Support on v2.0 continues until July 31, 2028.
Is migrating to Flex 3.0 disruptive?
Not usually. You retain your existing capabilities, and it's handled as a subscription modification rather than a technical project. Cisco includes migration entitlement of six months on annual subscriptions and up to eighteen months on three-year terms.
Does changing my Cisco partner mean changing my service?
No, and this is the most common misconception we run into. Changing the partner of record on a Cisco subscription is paperwork. There's no cutover, no downtime, and nothing changes for your users.
Is the report really free, with no catch?
Yes. No trial, no card, no obligation, and the document is yours to use with any partner including your current one. If it shows you're already right-sized, it will say so.
What access do you need to run it?
Read-only visibility into your subscription entitlement and active user counts. Nothing is changed, provisioned, or removed.
We'd rather be useful than be your vendor
Perdigon Group is a Cisco Webex and Meraki partner. We work the Cisco installed base directly, which means most of our conversations start with us telling customers things about their own environment rather than asking.
The report is free and unconditional on purpose. If it saves you money with the partner you already have, that's a fine outcome — we'd rather be the people who found it than the people who wouldn't share it.
We already know your environment
Subscriptions, SKUs, renewal dates, often your Cisco account manager. Before the first call.
Fixed-fee, always
Audits and MAC work are priced before you commit. No open-ended hourly on this work.
We'll tell you to do nothing
If you're right-sized and your renewal is handled, the report says so and we go away.
Get your free Renewal Readiness Report
Answer what you know — "not sure" is a genuinely fine answer to most of them, and the ones you can't answer are usually the findings.
Sending…
Sending your request…
Got it. One step to the numbers.
Prefer we just reach out first? We have your details either way — expect one page from Perdigon Group within two business days. Anything urgent: 435-777-7811 · contact@perdigon-group.com
Got it. Your report is on the way.
Expect one page from Perdigon Group within two business days — and because you're not on Webex yet, a Perdigon engineer will call you back within one business day.
One thing worth doing while you wait: ask whoever administers your Webex environment for your active user count. Compare it to the number you're licensed for. If nobody can produce both numbers quickly, that gap is exactly what the report is about.
Anything urgent: 435-777-7811 · contact@perdigon-group.com
Where these figures come from
- Cisco — End-of-sale and end-of-life announcement, Collaboration Flex Plan v2.0 (A-FLEX)
- Cisco — End-of-sale and end-of-life announcement, Flex Plan for Contact Center v2.0 (A-FLEX-CC)
- Cisco — Enterprise Agreement 3.0 Program Guide
- Cisco — Enterprise Agreement 3.0 FAQ
- Cisco — Collaboration Flex Plan 3.0 and Webex Suite data sheet
Last reviewed: 2026-08-10. Cisco program terms change — we re-check these quarterly.