Professional-grade support with dedicated email, ticket tracking, and monthly reporting. Built for growing teams that need predictable SLAs without the premium price tag.
| Priority | Response Time | Resolution Target | Example Scenario |
|---|---|---|---|
| 🔴 High / Critical | 2 hr | 12 hr | Webex Calling outage, site network down, users unable to work |
| 🏁 Medium | 4 hr | 24 hr | Voicemail not delivering, intermittent call quality, policy misconfiguration |
| 🟢 Low | 8 hr | 48 hr | Feature request, user how-to question, scheduled MAC, report generation |
A direct email address to Perdigon's support team — bypasses general inboxes for faster routing and prioritized handling.
Online portal to submit new tickets, track status in real time, view history, and access resolution notes for all past requests.
Delivered report covering ticket volume, resolution times, open issues, and environment notes to keep stakeholders informed.
Website chatbot automatically categorizes and routes your support requests for faster handling and resolution.
We handle adding and removing users, license assignments, workspace provisioning, and access configuration.
Moves, adds, and changes to your collaboration environment — dial plans, call routing, user policies, device settings, and more.
Root cause analysis for service issues with structured escalation paths. We troubleshoot, document, and escalate to vendors when needed.
Perdigon opens and manages Cisco TAC cases and vendor support tickets on your behalf.
Subscribe now to activate Dedicated support for your team, or contact our sales team to discuss your requirements.