Affordable, on-demand support for smaller teams and straightforward environments. Get help when our agents are online, with knowledge base access anytime.
| Priority | Response Time | Resolution Target | Example Scenario |
|---|---|---|---|
| 🔴 High / Critical | 4 hr | 24 hr | Webex Calling outage, site network down, users unable to work |
| 🏁 Medium | 8 hr | 48 hr | Voicemail not delivering, intermittent call quality, policy misconfiguration |
| 🟢 Low | 24 hr | 72 hr | Feature request, user how-to question, scheduled MAC, report generation |
Real-time messaging with Perdigon support agents during business hours. Asynchronous follow-up for messages outside availability.
Self-service library of guides, FAQs, and how-to articles to help your team resolve common issues quickly.
We handle adding and removing users, license assignments, workspace provisioning, and access configuration.
Moves, adds, and changes to your collaboration environment — dial plans, call routing, user policies, and device settings.
Troubleshooting and resolution for service issues via chat. Escalation available for complex problems.
LiveChat is great for straightforward environments. For tighter response times, email-based support, monthly reporting, or a named engineer, consider upgrading to Dedicated or Platinum.
Subscribe now to activate LiveChat support for your team, or contact our sales team if you have questions.